With the arrival of a wide range of events, the visitor has become more demanding. Where long queues for bars and checkouts sometimes were accepted in the past, this tolerance is now clearly outdated. The experience of the visitors during your event is in the here and now.
As your event grows, it becomes impossible to be present everywhere on a detailed level or to check the desired quality levels yourself. For this reason, Scoped provides a specialized team that takes care of these tasks for you. This team monitors the service and quality levels in real time. Besides increasing the optimal quality of service for the visitor and thus improving the customer experience, this contributes to an optimal revenue realization. The deployment of this team is always increasing turnover and therefore profitable. Our team works proactively and independently to solve problem situations.
The audits include the following subjects:
– What are the waiting times at the cash registers and bars?
– What requirements do you impose on the catering staff? And are these requirements met?
– Does the security company provide the agreed services?
– Is there a timely scaling down at the entrance?
– Is the correct accreditation scheme used?
– Is cleaning done on time on the premises and food courts?
– What measures are taken to prevent or minimise fraud?
– How are your visitors addressed by all employees?
Scoped specialises in carrying out this quality control carefully, of course with the required integrity. The criteria are based on your needs that are discussed prior to your event.
Contributing to a positive experience of the visitors is our priority.